Delete a ticket
How to remove Solution Desk tickets that were created by mistake or are no longer needed.
Not every request needs to remain in the system forever. If a ticket was created by mistake or is no longer needed internally, you can delete it as long as your organization has the required permissions.
Delete a ticket
Open the relevant ticket in the Your team tab.
Open the available delete action for the ticket.
Confirm the deletion.
Things to consider before deleting
- Deleted tickets are no longer available in the dashboard afterward.
- Before deleting, make sure the information will not be needed later for follow-up questions or documentation.
- Tickets that have already been escalated to VAULO should usually remain in the history instead of being deleted.
Only delete tickets that were truly created by mistake or are no longer needed. For normal completed requests, using the correct status is usually the better option.
If you are unsure whether deleting or escalating is the right next step, the FAQ and Escalate a ticket to VAULO can help.